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Problem Solving and Root Cause Analysis: An Introduction

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  • Root cause analysis (RCA) is the process undertaken to find the root cause of a problem which, if adequately addressed, will prevent a recurrence of that problem. It is a requirement set by such GFSI-benchmarked standards as SQF and BRC, and is used to provide permanent, long-term and practical solutions to food safety and quality problems. RCA uses a systematic, team-based and data-driven approach and should be performed as soon as possible upon the identification of a problem or incident. In this training program, the RCA and problem-solving methodology will be taught through presentation, case studies and role playing exercises. At the end of the program, you will be able to:

    • Discuss the application of problem solving tools and techniques
    • Identify and prioritize problems
    • Use RCA to address problems and identify root causes
    • Develop corrective and preventive action based on RC

    Detailed Program Agenda (pdf 283KB)

    As an IACET Accredited Provider, NSF-GFTC offers CEUs for its programs that qualify under the ANSI/IACET Standard. NSF-GFTC is authorized by IACET to offer 0.7 CEUs for this program.

Who Should Attend?

  1. Auditors
  2. BRC Auditors
  3. CanadaGAP Auditors
  4. Certification Managers
  5. Environmental Coordinators and Team Members
  6. Facilities Managers
  7. Food Inspectors
  8. Food Safety and Quality Consultants
  9. Food Safety Personnel
  10. Food Service Managers and Personnel
  11. Global Food Safety Coordinators & Managers
  12. HACCP Coordinators
  13. HACCP Team Members
  14. Inspectors
  15. Owners/Operators of Food Businesses
  16. Plant Managers and Supervisors
  17. Process Engineers
  18. Product Development Managers and Personnel
  19. Production Managers and Supervisors
  20. QA/QC Managers, Technicians & Supervisors
  21. Quality Auditors
  22. Quality Systems Coordinators
  23. SQF Practitioners
  24. SQF Team Members
  25. Training Personnel

Lifetime Learners:

The following recognition will be awarded for participation in this course.

Contact Hours

Logistics & Lunch

Lunch is from 12:00pm - 1:00pm, and is on your own.

Cancellation Policy:

Substitutions (in writing) are welcome anytime, but please notify us as soon as possible.

Early Cancellations (more than two weeks prior to the course date):
A refund will be issued for the registration fee paid, less a 25% processing charge.

Late cancellations (less than two weeks prior to the course date):
Refunds cannot be issued for late cancellations.

Program cancellation: GFTC reserves the right to cancel or postpone a program due to unforeseen circumstances. Should this occur, you will be notified as soon as possible. All efforts will be made to notify participants at minimum two weeks before the scheduled event. If GFTC cancels a course, your entire registration fee will be refunded.

Travel:In the event that you are travelling to attend a training program, please purchase travel insurance should the program be cancelled or postponed due to unforeseen circumstances.

Please Note: To avoid inconvenience, and to ensure you will receive a copy of the relevant documents for this program, please ensure you register no later than 48 hours before the program is due to start.

Please Note: Course fees listed in the annual calendar are subject to change at any time. For the most up-to-date course pricing, please refer to the website.

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